All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Our shipping rates
Our shipping rates are decided according to your delivery area and the items you have in your cart. We have preferential rates with Canada Post, GLS, Nationex and Purolator.
Our shipping delays
Delivery times depend on the selected products and the chosen shipping provider. Since we print your cases on demand, standard orders require 3 to 6 business days for production. Once your order is ready, shipping typically takes between 3 to 6 business days.
For express orders, production takes 2 to 4 business days, with delivery within 1 to 2 business days in Canada.
Please note that MacBook skins and iPad Folio cases may require slightly longer production times. For full details on delivery times, please refer to the following page.
Can I change my model after I have placed my order?
You can change the model of your device (phone, iPad, etc.) if you made a mistake. Modifications are possible as long as your order has not yet been shipped (before you receive the shipping confirmation email). To request a change, simply contact us via the live chat on our website or through Messenger on Facebook.
Is it possible to make an exchange?
It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.
Hailing from Saint-Georges, Quebec Canada, our diverse group of individuals is united by a shared commitment to celebrating uniqueness, spreading good vibes, and fostering self-expression as the norm, not the exception. Our values center around designing happiness through our products, collaborations, and contributions, all aimed at creating a positive ripple effect in the world.
Gabriel Bolduc
CEO and Cofounder
Wiliam Giroux
President and Cofounder
Kevin Dumas
Marketing Director
Claudia Roy-Larochelle
Sales & HR Manager
Shannen Vallée
Marketing project manager
Marie-Michèle Daigle
Graphic Designer
Laurence Bernier
Graphic Designer
Pier-Ann Roy
Customer Success Manager
Pier-Olivier Vachon
Web developer
Marie-Renée Couillard
Logistic & Accounting Manager
Camille Viau
District Manager
Rosalie Brière
Content Strategist
Anabel Gagnon
Human Resources Coordinator
You want to join our team?
At KaseMe, we are born to positively impact those who are passionate about owning & expressing who they truly are. If you feel connected to this and want to join our fire team, click on button below to show your interest!